What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

One of my devices was not working. I called the Lakewood office and they said a telephone technical support person would call me in an hour. 15 minutes later they called me and walked me through the steps until the hearing aid in question was fixed!

Rand Kannenberg, on Google

Outstanding service! The best audiologist experience I've ever had. They are compassionate, attentive, and caring. I highly recommend.

Craig Niles, on Google

I wasnt hearing as well as I thought I should be and hoped the cause would be found when I had my test. It was!! My molds had softened and my ear canal skin had changed so the aides were being pushed out of the canal. The receptionist and hearing...

Diane Maurer, on Google

This place is awesome !!!! The people treat you like family..This has changed my life in so many ways.

Derrick Maese, on Google

Roxanne is very customer centric and took a lot of time ensuring my hearing aids fit properly to maximize my hearing experience. Julie is also very personable. It's been the best experience I've had with hearing aids.

Melissa Chaffin, on Google

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